Landlord insurance, charged me twice after saying they were having problems with their payment system, and got me to key bank card details in twice I asked Azab (if that’s his real name) if I would be charged twice to which he replied “ no the first transaction didn’t go through” Rang 6 times each time I get paid lip service they say they will reimburse me but nothing to date. I’m just within the 14 day cooling off period so I’m going to be forced to cancel the policy (which I’m sure they will deny) and I’ll try and get reimbursed through my credit card company. They are so bad I would urge anyone to “avoid like the plague”. Direct Line should have their licence to trade revoked by the authorities I cannot believe they can get away with these “sharp practices” in this day and age. They are legal scammers. They will not do the right thing and sort problems out, absolute crooks.