It is utterly impossible to speak to anyone that understands my Scottish accent at Direct Line. They transferred their call centres to Cape Town and I cant understand what the agents say, so communication is practically impossible. They have a computerised system that only lets you ask set questions so if you have anything even slightly out of the ordinary then you are facing an impossible task to speak to anyone who can communicate properly. This company is not fit for purpose. I have many years with them for home and car insurance, I'm on the verge of cancelling both policies and moving to a company that doesn't just want your money. They really are a horrible company to try to communicate with.