I logged in on the Direct Line website after a very long time and found written there that I have no Insurance,when infact I had Insurance for many years. 5 days ago , I cancelled my Home Insurance on the phone, and did a final payment also. Today received a letter demanding more payment. I have called them and the person said on the Computer records there is no payment from me since October . I told him I have a confirmed Bank Statement that payment has been done 5 days ago . The guy said he will check the phone recording and call me back today or tomorrow. Did not specify the time. Very strange criminal behaviour. Trying to steal money by sending fake letters and deliberately not updating the system. This is not a customer service ,but a con.