If I could give not stars I would. I feel let down and ripped off by Direct Line Insurance. Got car insurance payed up in full for the year on the phone and the same the year after. After the hike the third year chose to look elsewhere, suddenly I am chased down for outstanding payments and by debt recovery service as they automatically renewed my insurance without my consent. I have attempted to put this right and now paid up as honestly, I cant take the hassle and stress of going through all of this. My partner has house insurance with Direct Line and is cancelling due my appalling experience. They will do their utmost to take your money but no customer care.