Parked my car in an empty carpark, when I returned some building materials had fallen off a 6 story building and landed on my car. So not my fault. Firstly it took Direct Line to weeks to recover my car from London (where the incident happened) to Nottingham. Causing longer than necessary delays to the repair. Secound, our car is a 4x4, they gave us a tiny city car as a replacement meaning we had to cancel holidays as my family couldn't fit into it. Lastly I had to pay £500 excess when my car was finally repaired, even though the building company responsible for the damage admitted fault, plus having a police officer and a hotel manager as witness. I have emailed countless photos of the incident to direct line yet they seem to have no record of them. They also seem to have no record of the phone conversation that they had with the police officer that attended. I'm absolutely discussed with them. I have 2 vehicles insured with them at the moment, however when those policies end I will never use direct line again... I wouldn't even give them 1 star if it was an option.