I've always wanted a pair of Dr Martens, I finally ordered my first pair but it has been such a nightmare of an experience. The boots arrived within a day of ordering them, which was great, but I noticed the stitching was already coming apart right out of the box. I submitted a claim on the Dr Marten website but didn't get a reply until a full week later. They finally replied to my email and provided a UPS return label. I shipped back the defective boots, now it's been over another full week without any word of when I will get my replacements. I emailed asking for a refund, no reply. It's been almost a month since I ordered my boots and I have nothing to show for it. Horrible quality and even worst customer service. Way to treat a first time customer.