I placed an order December 2020 for four wardrobes and paid in full and received confirmation of order together with a delivery date of 30 January 2021. Heard nothing until evening of 29th January when they said no longer using supplier so would give me my money back. Why did it take six weeks for them to know this? They held on to my not unsubstantial sum all this time! Still not had it back. When I complained about poor service l got a generic covid busy response saying they would reply after 72 hours. 72 hours went by and l got another response saying too busy to answer me and the problem should have righted itself. They then put me back on a 72 hour wait period and too date heard nothing. I will never use this store again. They are hiding dreadful service behind a covid excuse. They took my money quick enough. Would warn other customers about paying for large/expensive items.
3 years ago
Dunelm has a
2.3
average rating
from
1,093
reviews
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