Dunelm is a disgraceful company!!! Bought sofa from Dunelm when arrived found hairs inside & was used, asked 50% refund as compensation to keep it as it is but Dunelm refused & offered 15% off or return for refund, please beaware Dunelm is total cheat, fraud & waste of time company, don’t buy and don’t trust this company because of their name or brand, company sending used item to customers on purpose so customers will have no other option but to accept 15% refund and keep the items as most people discard their old sofas a day before due to lack of space so company is well clever to understand weak points of customers, Dunelm employees have no idea how to deal with customers, they really need to improve their customer relationship management skills, don’t trust and don’t buy from them rather pay more and choose some better reputation company.