Very dissatisfied by the disgraceful service provided by Dunelm. From staff at the Stevenage store to the customer services department, a very bad experience with no resolution. I placed a click and collect order (and paid for it) on the 17th of March 2021. By the 21st of March I received an email saying the order was ready to collect. My dad went to the store to collect my order, they were doing contact free collection which meant my dad stayed in his car in the car park and the Dunelm staff came out to the car. A Dunelm staff member (member x) scanned the barcode on the email and left to go collect the items. Member X returned to the car and told my dad that the items were no longer in stock and that I should get a refund. My dad disputed this as the email said the items were ready to collect. Member X left and a different staff member (member Y) came out and told my dad that the order had previously been collected. Member Y was in fact rather rude and treated my dad as if he had already collected the order and was trying to steal another one. Member Y then told my dad to leave and that I should contact customer services. I have contacted customer services 3 times to get this resolved to no avail. On each occasion they have promised to contact me back which they have not done. I feel done in by Dunelm. They have stolen my money as I still do not have the items I have paid for.