Dunelm is rubish company bought a pillow from them for my mother. The packaging was a zip type opening, when my mother felt the pillow without opening it, she said was to firm, and to exchange it for softer one. My mother went with me to check for herself. Dunelm wouldn't change it as they said it had been open, but it wasn't open, they flatly refused to exchange it. We have made lot of purchases from them in the past. Never again will we buy anything from them again. I advise people not buy from them, unless they are prepared to loose money if they want to exchange or return.