No stars for this company! You cannot contact their head office. Having first spoken to my local branch about my complaint (they could not help me) I then tried to contact Dunhelm by email. The email address for Dunelm is for order related queries only. The "head office" phone number has three options all orders related. I spoke to someone called Nathan on live chat. He and his "management team" were unable to read and respond properly to my complaint due to Nathan's automated script. My complaint relates to the very poor customer service and the layout/ parking fines in the carpark at their branch in Torquay. I know that the carpark does not belong to Dunhelm, but they have a duty of care to their customers. It says the maximum stay at the carpark at Dunelm is 2 hours. This is sometimes untrue for two reasons. 1.To exit the carpark you may be queueing for half an hour to get out, due to the carpark being shared with MacDonald's customers coming in to the carpark for their takeaways. When you have got past the MacDonald's customers, you are then met with traffic lights. 2. My wife is in a wheelchair and on our last visit we purchased several bulky items and were offered no help taking them out to my car. This further delayed our exit from the car park, as I had to leave my wife just outside of the store with our bulky purchases while I got the car. In the end we were charged a £60 fine for being in the carpark for 2 hours and 12 minutes. Very bad service Dunelm.