Awful customer service and don't even try to return an item. I've moved to the area and been buying lots of things from them. By mistake picked a curtain that had the wrong drop length, only realised when I got home. Went to the shop to exchange it, the curtain was in its original packaging and I also had the receipt. The woman at the till started sulking when I mentioned the word "exchange", with a really rotten attitude got the curtain out of the packaging, checking it very aggressively over and over like desperately trying to find a reason to refuse the exchange. After spending a good moment doing that, she found 2 little threads of what it seem to be fibers perhaps from the packaging or the factory, and she claimed those were hairs and said because of that she wasn't going to exchange. The curtain hadn't been used or taken out of its packaging (until she removed it from the packaging and unfolded it) and we let her know that, so those 'hairs' were not our fault, the curtain wasn't dirty or damaged, and unless they produce and pack their curtains in a sterile environment, it's likely to find stray pieces of thread or fibers. So now we're stuck with a curtain we cannot use. NEVER AGAIN, NOT BUYING FROM THEM ANYMORE. Still have a house to decorate and even though they're my nearest shop to buy the supplies I need, I am not getting anything from them. It's a basic right for any consumer to be offered a refund or exchange. Their employee not only denied us our right as consumers, she was also extremely rude and treated us like criminals.