When paying £5.95 for next day delivery when buying a last minute gift you would expect it to turn up the next day, well not with dunelm!!! I didnt take the negative reviews seriously and that was a mistake! I had had no one in the team contact me to tell me that it was missing or follow up on the fact that my parcel had not even been collected for delivery. It took 3 days of me pushing for them to actually do anything about it (no one knew anything at all) when finally i talked to someone who said they would put it into an investigation of 3-5 working buisness days, which considering the investigation started on a saturday, was not helpful in me getting my package any faster. None of the team took any initiative in searching for this or putting it into investigation, it was only the 4th person i spoke to who did. Lazy customer service team who dont know how to help you anyway! The website just tells you to track your package, and I know that this is a fault with dunelm and not Hermes becasue it says hermes hasnt recieved it yet. Absoloutley terrible service, heed my warning - never order anything from this website. Worst service i have ever had, will not be using again. Dont get me wrong, i love going to their store in person, but will never make the mistake of shopping online from them again, and i hope you dont either!!!! It has been 5 days since I placed my order and still have no clue where it is!