Dunlem is a big name in the market, we love to visit their shops, variety of good products with reasonable price, staff on ground can be a problem sometimes. Lately we ordered curtains, we were happy with service, before the Pandemic, we ordered more curtains recently, but we noticed expert and helpful staff are missing and we were left with a staff. Obviously this lead to getting the incorrect style, we complaint to customer service up to the big man in the company, but after on month waite, we were left with no curtains, lost our money and no one in the executive office is able to give us a satisfying answer. Really disappointed to a degree I felt that I not in the UK, but maybe somewhere far away..!!