Bought this vaacum as i read it was a little star. It never arrived as even though I paid delivery, it was apparently lost in the delivery depot. Asked if another could be sent, was told sorry and it would be same day, it wasn't. When i called i was told for the 2nd time, that the 2nd vaacum had been lost again in the delivery depot. I thought, oh well this isn't great i will get my money refunded, was told that had been actioned and after it is cleared up, a compensatory offer would happen. Days past, no refund. Called for refund and told it wasn't actioned at all and it would be done now. its going to take 5 days to get the funds back and its taken since the 26th August until 8th September, start to finish. Its a shame really, as other than the unbelievably shocking customer service, the item looked ok.