We called at your store in Chesterfield yesterday, 7 December 2021 and were pleased find a number of suitable Christmas presents. However, on approaching the checkout we were kept waiting whilst three staff were huddled in a corner deep in conversation. Eventually one of them noticed us and another one came to attend to us. She completed the transaction (for over £80) and issued a receipt without a word to us, and then returned to her friends without so much as a smile or a thank you. We felt as though we were intruding. Over the years we have spent many hundreds of pounds at dunelm but never experienced such appalling customer service.