Terrible experience from the start. My partner bought an office chair which was supposed to arrive before Christmas. Firstly, this was passed to a delivery company called Panther, who told us that we needed to arrange a completely different delivery day in the new year!! This new delivery day has long been and gone and we are now told that our order has been lost!! Dunelm refuses to give us a refund until 'investigations' have taken place, and even then, it will apparently take another 5 working days to be refunded,if at all! Shocked at how poor the customer service has been from both Dunelm and their chosen delivery company. Will never order online from them again.