ordered two mattresses on the 29/12/22 It said delivered by Saturday 8th January. I understand there can be delays etc but I had a phone call on 7/1/22 by the delivery company to say "your order will be delivered tomorrow, in the morning the courier will ring you with a 2 hour slot." My husband has then disposed of my children's old mattresses as they were sleeping out at their nanny's for the night as their room was being decorated by us on the 8th. We then woke up to a txt msg on 8/1/22 saying... "We're very sorry, but we won't be able to deliver Dunelm order **** today due to a problem in our delivery network. We're sorry to let you down, and we will get your order to you ASAP. Your local delivery depot will be in contact with you in the next 48 hours to rebook your delivery. Kind regards" We waited 48 hours...no reply from anyone! I called dunelm, the man said we will make sure the delivery company ring you today, they didn't! I rang again the next day, again a lady assured me that by the end of the day this would be sorted, it wasn't! It's now 16/1/21 myself and my husband have been sleeping on our sofa for over a week now as we have let the children sleep in our bed as they don't have a mattress to sleep on. We can't sleep on the sofa anymore and so we are ordering new mattresses today from elsewhere. Please can someone reply other than automated emails and please process a refund ASAP as I'm getting really really angry now about all of this