I do not want to even give one star but I have no choice. On 28/12/21 I ordered and paid online for two folding beds to be delivered on 11/1/22. On 20/1/22 Dunelm cancelled my order as there was a system issue and unable to process my order. The email read “To resolve this for you, we can either process a replacement order or if you would prefer, we can process a full refund”. I immediately replied requesting a full refund. On 23/1/22 Dunelm requested proof of cancellation in order to proceed with the refund. It is so important not to get angry. One spends hours endeavouring to make contact by telephone, email and live chat. The standard reply is that a response will be made within 72 hours. When I last got through to them regarding proof of cancellation that Dunelm cancelled the lady responded that my order might be with the courier. I’m not going to loose sleep over this but wait two more weeks before commencing civil action. All customer communication with Dunelm is designed to make it as difficult as possible to have a concern addressed.