If I could give zero stars I would. Ordered two pairs of curtains online on the 16th of Jan, meant to be delivered on the 20th. By the 31st they still hadn’t arrived. I contacted them, first on email where someone told me that one of the pairs was due into the warehouse the next day. When I got no further replies I went on the live chat. That person told me they were both in the warehouse ready to be dispatched. I then get an email to say one pair of curtains is out of stock. Why would I only want one pair! I then decided to keep the one pair and get a smaller size for the other window. Then one was damaged, loads of dirty marks so had to take it back. I needed to get the curtains up so I asked on the live chat that if I bought them click and collect would I be able to still get the 20% discount I had when I originally ordered. They said yes but I needed to buy them first. So I did that and went back on the live chat… I typed it all out and the person cut me off. So then I phoned. I was on the phone for an hour and had to ask to speak to a manager multiple times before I got the refunded 20%. I was told they would do it as a ‘one off’… ridiculous. Never buy online from them, only get something if you can hold it in your hands in store! The worst customer service I’ve ever experienced.