I ordered a set of metal storage tins online, drove 13 miles to pick them. The store assistant put them on the counter and immediately marked as collected as I received an email. The tins were dented, scratched and had a big reduced sticker on the side, I had paid full price. I asked if I could have undamaged ones so they checked but couldn't find any. I would rather have been told they were not available than travel all that way to have damaged items try to be fobbed as as full price sale worthy items. Extremely disappointed as have been a dunelm customer for years, wont be returning.