I would rate 0 stars if I could. Customer service in this shop is just abysmal. I wanted to purchase an item which had a hygiene sticker seal on it and it was actually ripped and the packaging was damaged with holes throughout, also the spider alarm tag was digging into the item causing damage to the faux fur item. When I told the cashier she asked a manager to come over. I mentioned to the manager how the item is not perfect and explained my concerns about the hygiene sticker (which actually states that you cannot refund the item once this hygiene seal is broken) the manager was extremely rude, arrogant and laughed when I mentioned my concerns and said that the item looks like it’s in perfect condition to her, therefore making me extremely uncomfortable as if I cannot see what she sees. Dunelm please stop employing incapable people with no managerial skills. Your manager and assistant took no ownership of the situation. I am not to blame for the way you take care of your stock or for asking about discount if you improperly store your items, leasing them to become flawed or defective.