Every other company I have dealt with (3 others) have all provided 2–4-hour delivery slots on the day of delivery, providing us with this information either the day before or had an option to pay extra to secure an option beforehand. I feel this is essential for large items of furniture, such as a mattress, which we were buying. Dunelm website insinuated that they would provide a slot the day before, but we just got a text saying the driver could arrive as early as 7am. We hadn't moved into the property and lived over an hour away so this was not possible for us. I rung up Dunelm and they assured me that it was highly unlikely the driver would be there before 9am. On the day of delivery, we had a text at 6.45am saying the driver was 15 minutes away! We rung the driver and he said he would try and deliver by ringing neighbours and leaving in the communal hallway (not ideal) but then said he wasn't able to. Tracking information was non-existent, just kept saying it hadn't left the depot yet, even when it clearly had. Customer service was awful. I told them that it would be quicker for me to just get a completely new delivery, but they took 3 days of going back and forth before telling me they had "lost" the mattress. How do you lose a mattress? By this point, the next available delivery was after we had moved in and we decided to get a full refund and go with a competitor, which were much better stocked, prepared, and organised. We had it planned for all our furniture to be delivered prior to move in day, but due to Dunelm's tardiness we have had to sleep on an air mattress for the first week of our new home. This was the first and last time I try and shop at Dunelm.