Diabolical service. Ordered a cushion which arrived with a broken zip. It's borderline impossible to contact their customer service. We suggested we would keep it and repair the zip ourselves in favour of a partial refund, given the hassle of sending it back, as well as the environmental impact of this. Contacted them 10 days ago for support and received an automated email to expect a response within 72 hours. Still no word... Tried calling them on two occasions, waited on hold for 20 minutes, and gave up. Then tried to join Live Chat no less than 15 times throughout the day. The button rarely appears and when it does, you have to wait a lifetime to get connected to somebody. I got connected last Thursday, was asked to send photos and was told I'd receive a response straight away. No response came, and this was 5 days ago. After numerous tries, I reached them over Live Chat again this morning. A customer service representative joined with a condescending tone, and told me that they'd give a 10% refund. A 10% refund wasn't even worth the time we spent repairing it or trying to contact them. I used to love going to Dunelm, but this is my first customer service experience with them and it has really put me off. Won't be returning.