Ordered a rug in March from Dunelm. The rug was home delivery only so I was given a delivery date. Delivery company arrived the driver pulled up outside, opened side door of van and proceeded to get my parcel which he then hid behind some boxes, he got back in the van and drove off with my parcel. I contacted Dunelm and delivery company (dhl). Delivery company said driver delivered to wrong house. Dunelm won't refund me until the driver gives them my rug. So unhelpful at customers services. Spent 115 minutes on the phone to sort it out. So Dunelm have kept my money and the DHL driver has my rug, I however have nothing!!! If I went into the store and stole goods the police would arrest me. I will never shop at Dunelm ever again.