.i bought a stripes bath mat orange from your derby store on ascot drive with a number of other items after a few weeks the stitching came apart . so i took it back on the 30th april at 12,23 i was dealth with by sophie in customer services who was rude and unhelpfull asking for my receipt which i had discarded i had proof on my banking app when i bought it and i wanted a replacement . and i got the third degree from a young lady with no manners , and was very unhelpfull ,i ended up getting a refund and getting a replacment mat from another store , i have shopped at your stores for many years , but this has really put me off shopping at your stores in the future , des pearson