We have redecorated our lounge with a complete change of colour scheme. We spent time choosing paint, carpet and the last thing curtains which we found in the Barnstaple branch of Dunelm. As well as normal windows we have we have French windows whose height very much determines the position of the curtain pole just below the coaming and just above the top of doorframe, this means the top of the curtain pole is 86 inches above the floor. This is not a standard length so we bought 90 inch with the intention of shortening them. As these were lined we decided to use Dunelm's alteration service. We went to the counter where we were ignored by a woman who was pretending to be engrossed in her paperwork. A passing assistant noticed us and offered her help. I explained we wanted these curtains shortened to give a finished length of 86 inches from the top of the ring to the bottom of the hem. At this point the woman who had previously ignored us piped up with the comment " that's impossible the minimum curtains can be shortened by is7 inches." I asked why and was told that's what they do. I returned to the assistant I will call the nice one and by measuring we established the curtains were in fact 91 inches from top of ring to hem. I suggested that even if the existing hem of 2 1/2 inches was cut off and a new hem produced it would be possible to achieve a finished length of 86 inches with no difficulty. The mathematics seemed to escape them. With the nice one putting our specification on the order we paid up front a fee that nearly matched the original price of the curtains. Nearly six weeks later I received a call to say the curtains were ready for collection. At the store I asked to open the package and measure, guess what, 84 inches from ring to hem. The response was " look it's 85 from the top of the curtain to the bottom so it's nearly right, maybe you could move the pole" This did not improve my mood and I expressed my displeasure, no manager could be found so I left the store with the promise the assistant would speak to her manager. Today she called to say nothing can be done, no refund would be offered and they would not accept my complaint. This is not a 5 star service. It is appalling customer service, more akin to good cop bad cop. If a company won't accept complaint or criticism it will never improve it's service. This is not the first time I have encountered rude staff in this store. Beware.