18 days after purchase, 9 days after latest delivery…still no item. Still can’t speak to a human. Live chat never works. Email auto response tells me to live chat because they’re busy. No phone number. Dunelm, you have my money, you have my goods. You won’t speak to me. This is theft. If you can’t handle busy periods, stop selling stuff. Don’t just take money, not deliver them and then say it’s a busy period and not speak to your customers. Can I come and just take some money from you and then disappear? I can see the appeal, but I’m sure you’d agree it was illegal. So how can you justify doing it to me? Your reviews are awful. Is there a problem with your management? Your internal systems? Your delivery service? Whilst you ponder the issues, can I have my money back or item delivered please?