I placed order of 2 mattresses on 25th May and It was supposed to be delivered before 31st 25/05 - Placed order of 2 Mattresses, given delivery deadline 31/05 30/05 - Received comm from Panther Courier to select delivery date, the earliest available date was 6th Jun so I selected. 05/06 - delivery time slot was given 12:39-14:39 06/06 - we were eagerly waiting for the mattress since we have been sleeping but 11AM I received comm that it will not be delivered since items were not received on time 07/07 - we were very disappointed and frustrated so I pinged customer service over chat(they don’t have any other option). The customer service gave me case id and said to come back in 72 hrs. 10/07 - Since I didn’t hear back, I pinged again and got to talk to a new customer service representative. I explained whole thing. I was said that items was lost and a new replacement order is being created and deadline was give as 20/06 20/06 - I didn’t receive any update on order so I pinged again. I was told again to come back in 72 hrs. By evening I received comm from Panther courier to select the delivery date. Easiest available date was 26th June so I selected it. 25/06 - delivery slot was given 8:06-10:06 26/06 - Morning 8:32am, I received same message that delivery will not happen because item was not received. One month and mattress were not delivered. Finally I cancelled the order. Through out the time it has been so disappointing and frustrating experience. I had talked to 5 customer representatives, all promised to revert in 72 hours but nobody ever came back or replied back to my mails. They never understood our pain and trouble and never cared.