The item I received was faulty so I contacted via email to arrange for it to be replaced however the response time was over 72 hours as stated on the website as response time. After finally getting a response for over a few days they said they will arrange a replacement and collect the item. I’ve clearly stated to collect it on Thursday however no courier came. I wasted a whole day waiting for the item to be collected confirmed by them . After numerous chasing for two weeks they said they will arrange for the item to be collected next Thursday. Thursday came again no one came to collect it. the apology was not sincere. The courier then collected on Friday without my consent luckily I was home however I have wasted two days waiting for a collection which clearly they did not book. Mistakes they made twice. okay so the item was collected and I wanted a refund due to their poor service I messaged immediately for a refund as the item has arrived at your warehouse however no response. I chased on live chat instead the woman was helpful and issued a refund immediately however the response I received from email after 2 weeks called Mark saying an refund has been issued without apologising