Ordered 3 items online. Delivery by 8/10. On 7th tracking info showed item in EVRI's Hub where it has remained. On 11/10 used online chat was promised update and they would contact EVRI. On 12/10 was told they couldnt expect answer from EVRI for 72 hours which is appalling and unacceptable. Cancelled items ....but they will not refund until EVRI have returned goods to Dunelm. Having dealt with other online shops this is by far the worst Customer service i have experienced. Normally companies go out of their way to turn a negative into a positive. Not so Dunelm- Do not use. However, I have no issue with the shops themselves.