Dot use "made to measure". Hands down the worst company I ever had to deal with. Order: 81664890. Customer: Amanda Masello. We have used your "made to measure" service and we are extremely dissatisfied with the overall experience with Dunelm. 1. They sent Juan, the technician, who measured the spaces to order the curtains in the correct bespoke sizes. 2. Payment was made in full on 22/08/2022. Order placed with Dayle Hughes, an online consultant, again to ensure that everything would go smoothly. 3. More than a month later - on the 27th of September - Juan came back for installation but he had partially the wrong products. He was missing the voile and one of the rails had the wrong colour so it couldn't be installed. 4. Yet another month later - on the 31st of October - Juan came back with the same wrong colour (!) but at least he had the voile. The issue is that the voile measure is wrong – it's touching the floor quite a bit and doesn't look good. The reason we chose made to measure was to ensure the curtains sit just above the floor. 5. They said they'd reach out within the next 24h to resolve everything. They didn't. 6. After three days, I decided to call them and after waiting 35min on the phone, the attendant simply HANG UP after I politely but firmly explained the situation. The whole experience has been horrible from the get-go. Dayle Hughes, the person whom I placed the order with, tells me Juan has everything he needs and Juan comes to my house with missing info and products, saying it's the warehouse's fault, that they should've ordered the items correctly, etc. The point is that the customer is treated like a clown who wastes time trying to get what has been paid for. More than two months have gone by. We need: - The correct rail 3.80 cm in matt black for our living room. - The voiles need to be fitted in that pole properly. - The office voiles need to be shorten the turn-ups so they do not touch the floor. We sincerely hope to hear from you soon to amend what has been an appalling experience or give us our money back.