I am usually very happy with the service at my local branch in Hemel. Sadly I feel let down by the incorrect information that one of the staff at the till gave me which has left me with £500+ of curtain that I do not want! If you have bought ready made curtains and on opening the pack decide that the colour is not right in the light of your room then do not be fobbed off with the information that once opened they can not be returned. I was told this so missed the deadline of 28 days to return goods as it was not until later that I saw the returns policy. Customer service could only send out a generic response and tell me that the 28 days had passed. Buyer beware; please look at the small print and do not rely on the staff having the correct information.