Terrible company, please avoid for your own sake. I’ve had such a traumatic time with them trying to get a refund when the cancellation ordeal was made impossible by their continuing publication of wrong times for their telephone service. I was unable to cancel as their phone lines were closed despite repeated attempts, their web chat line was off line also, and the ability to actually speak to someone absolutely impossible. As a result I am £344 out of pocket through their negligence. They even told my support worker, who in desperation has tried to resolve this issue for me, that the package ( blinds) had been delivered, or attempted but as I no longer live at the property were returned to dunelm. Yet another lie as I’ve just received an email from DHL delivery service telling me that they have received the details of my dunelm order and are waiting for dunelm yo send to them for delivery! Lie after lie and I am seriously out of pocket due to their fault.