My first and needless to say Last order with this company. Ordered some Baubles and Lights for Christmas back in October. The baubles arrived in a dirty, dusty and stained condition (See Pics). How they had the nerve to send them out like that is beyond me. The Bauble box has a large window so they must have seen the state they were in before sending them out. Customer service seems non existent as i sent them 2 emails and over a week later still never heard anything from them. I have severe anxieties and do not use the phone so was relying on the email reply but alas that never came. Tried to use their return option on my computer but that kept saying "Oops" all the time. Finally got it to work using a laptop and managed to send them back. Took a bit of time to get the refund but did receive it. Now onto the lights. Checked them when they first arrived and they seemed fine and were beautiful to look at. Put them up in November and after 1 or 2 days noticed they kept flickering every so often. Basically they have not stopped flickering all through this Christmas time. I have to fiddle with the cable to get them to stop flickering. I would have taken them straight down but they are intertwined with other decorations so it would have been a big hassle. Baubles and the Lights are both made by Dunelm so i'm guessing they are made "On the cheap". Haven't bothered contacting them about the lights as it would be a bit pointless now and they most likely would not reply anyway. They are clearly a poor company judging by all of the negative reviews. I personally would Never order from Dunelm ever again and i do Not recommend them either. Go to a more professional company who care about their customers happiness. Thanks Dunelm for putting a dampener on this Christmas!