After waiting in a queue of around 12 people with just two tills open, and no effort to open any more to move the queue faster, I bought goods to the value of £72 from the store at Snipe Retail Park, Ashton, Manchester and agreed to receive an emailed receipt. The till assistant assured me the receipt had ‘gone through’ but when I hit home and checked, no receipt had arrived. I tried calling the store but the call rang out for so long, with no answer, that it cut off. I emailed customer services seven days ago to ask that they either contact the store and ask them to send the receipt or advise how I could get in contact with the store bearing in mind they don’t seem to answer the phone. I haven’t received a reply despite them professing to aim to reply within five working days. So I am still no closer to receiving a receipt for my goods. Poor customer care all round from this company
1 year ago
Dunelm has a
2.3
average rating
from
1,093
reviews
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