I went to buy a bathroom caddy from Dunelm. Never used them before. Ordered for click and collect in London Colliers Wood. When I got to pick up my item, I was speechless. I got handed the caddy, marked, scratched, paint chipped off it in multiple places, un packaged, damaged to the point I thought this was a joke.... "Are you seriously selling me this?" I asked the cashier. "Can you not see the damage on this item?" No apology for the fact that I had traipsed across London to pick up this piece of rubbish, paid my tube fare there and back and wasted serval hours of my time. No apology. No explanation, she just replied, "It is what it is." SHOCKING service, the lady clearly had Zero customer Service experience and just offered me a refund. Never in my 45 years have I experienced such a terrible shopping experience. Had I known or maybe visited the store before I wouldn't have bothered with them. Shop was chaotic, goods looked cheap and badly made - honestly, I am beyond words that places like this even survive. Dreadful.