Ordered a mirror which arrived smashed. Arranged a return via webchat, gave me a day it would be collected so waited home all day, no one showed up. Collected the following day after contacting them again. Heard nothing about the return for 3 weeks so contacted them again.. told to wait a few more days. Contacted a month after returning the item told again to wait, I refused so they processed the refund, straight away received a text saying has been refunded and to wait 5 days for the money to reach my account. Why they couldn’t process the refund the first tine I contacted them I dont know! Useless wont order again to much hassle