Brought a whole lot of products at the Oldbury store (around £500 in 3 transactions). The goods were for a flat I was going to be renting which fell through, through no fault of my own. I was then left with surplus stuff which I didnt need so I thought id return it. I looked at the reciept and realised it was just over the 28 day return policy but I thought good will and all that. I hoped they'd refund me or give me a Credit note. Unfortunately Dunelm dont do Credit notes at all or refunds after 28 days. So the lad serving said he'd call the duty manager who was very abrupt and said all that was true I couldnt get a refund or a Credit note but mentioned in certain cases products could be exchanged so I said id do that but she then said it was only in certain circumstances and that 4 days over the 28 days was too far out to be considered for an exchange. Have to say it was handled so rudely. It wasnt as if I was taking the whole £500 worth back just around £75 which I have no need for the products anymore. I have to say I will no longer be using Dunelm in future. I will just go to The Range and B & M who seem to be more flexible and customer friendly