Awful!! Ordered a rug which should have been delivered Monday - Nothing. Emailed 3 times nk answer. So I arranged to go and collect the rug today from the DHL depot and turns out it isn’t even there!!!!It was a present as a replacement for my 96 year old mum who comes out of hospital tomorrow and has been wanting this new rug for years now it won’t be there whenshe gets home. Customer service completely disinterested and tell you something different everytime you speak to them. I told them that I would just go into a store tomorrow morning and but one and was told I would have to wait 21 days for my money to be refunded!!! What!! I have wasted a days annual leave and many hours on the phone to this company. Not what they used to be. Oh and some friendly advice, change your automated message because the woman’s voice sounds so miserable, rude and uninterested. Totally unprofessional use the Range instead