Received the made to measure blind with black out lining and once opened up there was 2 holes in the lining letting light through. This blind cost £217. Reported the issue to the online, faceless chat and received agreement for a partial refund. This was agreed as I was preparing to make good the damage and save the messing around however after chasing up 3 days later I was told that I was sent an email. Never received this so was sent again. The email stated that “no refund and this is our roman blinds, meaning this is how the curtains are meant to be manufactured” With 2 random holes in the material??? Very poor customer service for an expensive item but I couldn’t continue with the chat as they closed it down! I’ll be now progressing a full refund and return. Definitely going elsewhere in future. Don’t hold hope if you do order and have issues!