I took a quilt back but I didn’t have a receipt. As I was buying another, more expensive quilt, I didn’t think there’d be much of a problem. How wrong was I? I was made to stand like a naughty schoolboy whilst ‘the manager’ looked through the till rolls only to be told there’d been a ‘system error’ and that I’d have to come back another day (I’m in my 9th year of Parkinson’s). Customer Service told me to write to the manager of the Erdington Store, and ask him to complete the audit and then ring me up. I never heard from him or them again. I wrote to the CEO asking if he could involve himself. I didn’t hear back from him. A lousy organisation from top to bottom. I only hope that people will continue to shop on the internet and will eventually see no need for Dunelm.