Bought an item for the Bathroom and fine for few months. Rust set in and not suitable and bits of rusty metal dust all over the place. Item should have been waterproof of a warning of possible rush. Approached staff and Store Manager will not replace/refund or recognize that has completely rusted all over. Refund are only given within 28 days, but rust set in after 3-4 moths. Manager responded quote " You should have the common sense to know that Bath-tub metal rack will rust". Unbelievable response. Another Staff member become unpleasant and asked that this rusted item should not be left in the store - So rude, unplesant and not good at explaining what he meant quote " Take your item with you as you paid for it and take it out of the Store". Sadly, I will never shop at Dunelm again.