Bought made to measure curtain from Dunlem Romford store on Dec 2022. Two staffs came with delivered on Feb 2023 but failed to deliver all the product ordereed. Unprofessional Dunelm fitters, two person spent whole day and manage to put only one bay window curtains. also damage window frames. Took more than 3 months to sand rest of the missing product and fit all th courtains. I have made complain to the Romford store in Feb 2023 for not being able to deliver all th eproduct, and unprofessionally fitting and damange by Dunlem staff. email Romford store with all the details and pics. Only response I have received from store is someone is looking into it and will get back to me shortly. It has been over a year and Dunlem Romford store hasn't been done anything about it. I have visited several times to the store and every time some one new been intriduce as manger with one comment ' I wasnt aware of this and I will get back to you'. Then same email as a reply some one is looking into it and will get back shortly. It is frastrating to get such poor customer service from a big brand company.