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One Unhappy Customer
Very poor customer service , I made 8 phone calls on 25th April 2024 to try and speak to an advisor at the Walsall branch I was told each time after the phone just rang and rang that all the lines were busy and try later , my complaint is on the 16th of this month I asked an assistant for some help with purchasing net curtains by the meter, I told the assistant if she had all the sizes I needed I would purchase them she said YES I have all the sizes , she cut all my sizes till she came to the 48drop and realised she hadn't got that size but was told it was an on going net and she would order it and it will be in 19th April that was a lie, I am still waiting the size to come in to the shop as of today , I was going to buy the 54 drop and alter them myself, this size is showing in stock in the store on line unfortunately they have not got this size either , I desperately needed them for this weekend. I have spent almost £100 and feel very annoyed and disappointed with the way I've been treated by this company DUNELM
7 months ago
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Dunelm has a 2.3 average rating from 1,088 reviews

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Alice, Customer Support

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