Very disappointed at the customer service or, should I say lack of, by one of the staff members in Boucher Road, Belfast Dunelm Store. My daughter and I visited the store to purchase curtains. We were unsure of the curtain width it would take for one of our windows. There was a eyelet curtain sample hanging on a pole on display at eye level right beside the packs of curtains on the shelves. The pole did not have an end on it so it was very easy to slip the curtain off the pole which we hoped would help us decide if it was the correct size. We had partially slipped the curtain from the pole when an assistant approached us and said "you can't remove the curtains of the display". We responded that we were just checking the size only to be told "you should use a tape measure" . I replied saying it is very easy to put the curtain on again but the assistant just walked off. There was no offer of help from this assistant. This assistant would benefit greatly from customer service training. Not only did the store lose out on a sale of over £400 for curtains but potentially other sales as we both felt so upset by her approach we paid for a few cushions and left the store. We are both mature adults and have worked with the public over many years and have excellent customer service experience.