Horrible horrible customer service - would give no stars if I could. Order some goods on a click and collect basis but then got a message from DHL that they would deliver my Dunelm order. Got the tracking information etc. and waited in - until I got a message from DHL that parcel had been delivered to the Dunelm store in Bury St Edmunds. Called the store to find out why DHL had advised me they were delivering to me and got a very rude women who simply could not understand why I was annoyed!!! kept telling me that they have nothing to do with DHL and couldn't imagine why I had got these DHL notifications and told me to contact DHL direct - unbelievably rude and unhelpful - as if I dreamed the many notifications from DHL. Hopeless, hopeless customer service and very rude as well - finally cut me off. I suggest avoiding this company at all costs. Dr. A Finch