Placed an order on the 7th and instantly cancelled it as it went to the wrong store, was told i would receive a full refund, they only refunded £14 out of a £113 order. Their customer service is a joke along with their refund policy. They said the London store needs to sort it or to go into the store (over 4 hours away) I've tried calling the store it just rings and rings then says no one available then hung up. I've spoken via the live chat over 10 times and they say nothing they can do and that the store will sort it, yet the store doesn't answer calls nor responds to emails, even emailed the store manager and no response. Their refund policy clearly states 3 - 5 working days but they don't plan to follow their own policy. Avoid buying anything online from them! Never had a problem buying from their stores directly