Had problems with a delivery: phone call promised never materialised, time slot given was not adhered to, delivery men were rude and unhelpful. Made a complaint to Dunelm. The response told me what SHOULD have happened, not what did. The woman I complained to ended her email by saying "I hope you have a lovely day". Crass. Insensitive. Total lack of self awareness.
6 months ago
Dunelm has a
2.3
average rating
from
1,095
reviews
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