I purchase a lot of products from Dunlem for my business and home this is the first time I have ever been disappointed in any product. The product I bought was a dunlem set of cotton own brand bedding for my granddaughter, the day after when I visited her I popped into her bedroom after 1 night of sleeping on them I couldn’t believe how creases and shabby they looked.I went into the store. to collect a oos order and mentioned it to the sales assistant how unhappy I was about the product I bought she told me to wait and fetched the store manager her response was we can only exchange our refund Bedding that is faulty which in my opinion is faulty. I have never purchased a set of bedding that after one day, looks so bad.Very poor customer service to just ignore what your customers experience is .Iam afraid I will not be going into a Dunlem store after many years to not even offer a exchange to a more expensive product of better quality is very short sighted